Site Help / FAQ

 

 



 
I Didn’t Receive The Email With My Coupon Code
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Once you enter your name and email to join our mailing list, you should immediately receive an opt in confirmation email in your email box. Please confirm that you would like to opt in, then you will receive an email titled Welcome | SIBO Guru Community. Please look for this in your junk folder.

If you do not see this, please add ‘products@SIBOGuru.com’ to your safe senders/ white list (add this as a contact) and then email us to have us resent this to you.


Order Status↑ TOP
Orders ship the same day, if received prior to 1PM PST.

Please allow 4-5 days for your shipment to arrive prior to inquiring about the ‘status’ of your package. This will allow for weekends, holidays and if you ordered past the 1PM PST cut off on a Friday.


Item Is Missing From My Shipment↑ TOP
If an item is missing from your shipment, please check the packing insert to see if your item happened to be backordered. Though this happens quite infrequently, it is possible that an item may be backordered at the time that you place your order. Just as soon as our supplier has more in stock, we will be able to ship the item to you. If you do not see your product listed on your packing ship/ or it is not listed as backordered, please email us.


When Will My Backorder Arrive↑ TOP
Though this happens quite infrequently, it is possible that an item may be backordered at the time that you place your order. Just as soon as our supplier has more in stock, we will be able to ship the item to you.


How Much Is Shipping↑ TOP
We charge a $6 two day* flat rate shipping fee. *products ship the same day as ordered, if ordered prior to 1PM PST, and will deliver in two business days (excluding weekends and holidays).


Do I Have To Pay Shipping↑ TOP
Yes, everyone pays a $6 flat rate shipping fee.


I Received A Damaged/ Opened Item/ Wrong Product↑ TOP
If you received a damaged or opened item, please contact us immediately for instructions on how to return the item.


Do You Ship To My Country↑ TOP
Currently, supplement orders may be shipped to the continental 50 US states only.


What Is Your Return Policy↑ TOP
All sales are final.


Do I Pay Sales Tax↑ TOP
9.5% sales tax is charged to Washington residents only.


How Do I Use A Coupon↑ TOP
SIBO Guru community members (on active mailing list – this is free), are offered a coupon for a discount on their supplement purchases. To apply the coupon to your order, enter the coupon code in the coupon field and click ‘apply’ to apply the coupon to your order.